Shipping Policy

Last Updated: June 2026

Thank you for shopping with ZOVIAN.

We are committed to delivering your orders quickly, safely, and efficiently. Please review our shipping policy below for information regarding processing times, delivery estimates, and shipping procedures.

Order Processing

All orders are processed within 1–3 business days after payment confirmation.

Orders are not processed, shipped, or delivered on weekends or public holidays.

During periods of high order volume, processing times may be slightly extended. Customers will be notified if there is a significant delay affecting their order.

Shipping Time

United Arab Emirates (UAE)

Estimated delivery time: 5–12 business days

Delivery times may vary depending on the destination, product availability, courier operations, weather conditions, and peak shopping periods.

Shipping Charges

Shipping costs are calculated and displayed during checkout before payment is completed.

From time to time, we may offer free shipping promotions on selected products or orders.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information (where available).

Customers can also track their order through our Track Order page.

Incorrect Address Information

Please ensure that your shipping address is accurate and complete before placing an order.

ZOVIAN is not responsible for delays or failed deliveries resulting from incorrect or incomplete shipping information provided by the customer.

Lost, Delayed, or Damaged Packages

If your package is lost, significantly delayed, or arrives damaged, please contact our support team as soon as possible.

We will work directly with the shipping carrier to investigate and help resolve the issue.

Customs & Import Duties

For international shipments outside the UAE, customs duties, taxes, or import fees may apply depending on your country's regulations.

These charges are the responsibility of the customer.

Contact Us

If you have any questions regarding shipping, please contact us:

Email: support@zovian.store

We appreciate your trust in ZOVIAN and look forward to serving you.